After Sales
The warranty does not cover damages resulting from:
- Exposure of the device to any form of misuse, excessive humidity or water, extreme temperatures, high electrical current, liquids, or physical damage such as breakage.
- Attempting to open, repair, or modify the operating system of the device outside an authorized service center.
Removing or altering the device’s serial number or its accessories, or any modification or tampering with the warranty certificate.
Using non-original accessories or attachments.
- Cairo & Giza Addresses:
- 9 Abdel Hamid Lotfy St., End of Makram Ebeid St., Nasr City.
- 59 Shubra St., Authorized Service Center.
- 43 El-Leith St., off Gesr El-Suez St., in front of Maryland Buildings.
- 22 Al-Obour Buildings, Salah Salem St.
- 112 Sudan St., near Adn Building, in front of El Salam Shopping
- Center, Mohandessin.
- 166 Al-Haram St., next to Al-Areesh St.
- Governorates Addresses:
- 166 El-Horreya Road, in front of Cart Service Rowan, Alexandria.
- 31 El-Geish St., next to Al-Arbaeen Mosque, Suez.
- 77 Alexandria St., New Station Area, Ismailia.
- 3 Taiba St., Oweida Area, near National Bank of Egypt, next to Mo’men, Zagazig.
- 3 Republic Square, Al-Nawras Tower, El-Mashayya El-Olya, in front of the main gate of Mansoura University, Mansoura.
- 50 Saeed St., next to Fathallah Supermarket, Tanta.
- 47A El-Gomhoreya St., Assiut.
- 54 Hussein Allah Hosny St., in front of the Sports Club (Al-Alamya Shop), Minya.
- Television St., off Al-Madinah Al-Monawarah St., Luxor.
- 7 April Market, next to Hunting Club, Hatem Mosque St., Al-Zohour District, Port Said.
n case of any dispute regarding any of the terms and conditions:
Please contact the National Telecom Regulatory Authority (NTRA) – Public Service Center at 155.
Authority Address:
Building B4, Smart Village, 28 km Cairo–Alexandria Desert Road, Giza.
Email:
RAYA: 19900
Authorized Service Center
If there is any defect in the device affecting its performance (including software malfunctions related to the operating system and applications installed by the manufacturer) or if the device does not match the stated specifications, the consumer has the right within 30 days from the date of purchase to replace the device with a new one including all accessories (free of charge) or return it and receive a full refund of the value stated in the purchase invoice, without any additional cost to the consumer, within one week from the date the consumer contacts the agent, the manufacturer, or their service centers.
Replacement Policy:
- The consumer has the right to replace the device (free of charge) or return it and receive a full refund of the value stated in the purchase invoice without any defect or giving any reason, and without bearing any expenses within 14 days from the date of purchase, provided that the device is in its original condition, including
packaging and all contents.